Welcome to Fly to Fashion’s Cancellation Policy. This policy outlines the guidelines and procedures for cancelling orders placed on our website. By placing an order with Fly to Fashion, you agree to comply with the terms set forth in this policy.
Order Cancellation
Before Shipping
Cancellation Window: You can cancel your order within 24 hours of placing it without any penalties. After this period, our system begins processing your order for shipment, and cancellation might not be possible.
How to Cancel: To cancel your order, please log in to your account, navigate to "My Orders," select the order you wish to cancel, and click on "Cancel Order." Alternatively, you can contact our customer support team via email at [email protected] or by phone at +1 (816) 366-7383 to request cancellation.
Confirmation: Once your cancellation request is approved, you will receive an email confirmation.
After Shipping
Automatic Cancellation
Stock Unavailability: Orders may be automatically cancelled if an item is out of stock or unavailable. In such cases, a full refund will be issued.
Payment Issues: Orders may also be automatically cancelled if there are payment verification issues.
Refunds for Cancellation
Refund Amounts: Refunds for cancelled orders will be credited back to the original payment method used during purchase.
Processing Time: Refunds typically take 5 to 7 working days to reflect in your account. Please note that weekends and holidays are not considered working days.
Late or Missing Refunds
Late Cancellations
Processed or Shipped Orders: If your order has already been processed or shipped, you may still cancel it, but you will need to follow our Return Policy to return the item once received.
Return Shipping: Customers are responsible for return shipping costs unless the item is defective or not as described.
Cancellation of Pre-Orders or Backordered Items
Pre-Orders: Pre-orders can be cancelled anytime before the item is shipped. Once shipped, standard cancellation policies apply.
Backordered Items: Customers can cancel backordered items anytime before they are restocked and shipped.
Non-Cancellable Items
Custom Orders: Custom-made or personalized items cannot be cancelled once production has started.
Digital Products: Downloadable software products and digital content cannot be cancelled once the download link has been provided.
Order Modifications
Changing Order Details: If you need to modify your order details (e.g., shipping address or item quantity), please contact us immediately. Modifications may not be possible once the order is processed.
Additional Charges: Any additional charges or refunds resulting from order modifications will be processed accordingly.
Contact Information
For any questions or assistance regarding cancellations, please reach out to us using the following contact details:
Support Hours
Our customer service team is available to assist you during the following hours:
Customer Responsibilities
Welcome to Fly to Fashion, your ultimate destination for stylish activewear, designer handbags, business bags, puffer jackets, and more. At Fly to Fashion, we're passionate about bringing you a curated selection of high-quality apparel and accessories that blend fashion-forward designs with functionality.
Our mission is to cater to the modern individual who values both style and comfort, offering a diverse range of products that elevate your everyday wardrobe. Whether you're looking for performance-driven activewear that supports your fitness goals or sophisticated business bags that complement your professional attire, Fly to Fashion is here to meet your needs.
Driven by a commitment to quality and customer satisfaction, we collaborate with reputable brands and designers to ensure each product meets our rigorous standards. Our team is dedicated to providing a seamless shopping experience, from browsing our collections to receiving your order at your doorstep.
Discover the essence of contemporary fashion with Fly to Fashion. Join us as we redefine style, one outfit at a time.