At Fly to Fashion, we are committed to ensuring your satisfaction with every purchase. Our comprehensive Refund and Exchange Policy is designed to provide transparency and clarity throughout your shopping experience.
Refund Amounts
Refunds will be credited back to the original payment method used for the purchase. Once approved, refunds typically process within 5 to 7 working days. Please note that refunds are processed during business days, excluding Saturdays and Sundays.
Restocking Fee
We do not impose restocking fees for returned items. You will receive a full refund equivalent to the original purchase price of the item.
Late or Missing Refunds
If you have not received your refund within the expected timeframe, please follow these steps:
Check Your Bank Account: Verify if the refund has been processed and posted.
Contact Your Payment Provider: Occasionally, there may be processing delays with credit card companies or banks.
Contact Us: If you have completed the above steps and still have not received your refund, please reach out to our customer service team for assistance.
Exchange Policy
In addition to refunds, we offer hassle-free exchanges to ensure you find the perfect item. Here’s how our exchange process works:
Initiate an Exchange: Contact our customer service team via support ticket, email ([email protected]), or phone to request an exchange authorization.
Exchange Eligibility: Exchanges are available for items that are in their original condition, unworn, and with all tags intact.
Receive an Exchange Label: Once your exchange is authorized, we will provide you with an exchange label. Download and print the label.
Prepare Your Package: Pack the item securely in its original packaging with all accessories included.
Attach the Exchange Label: Affix the exchange label to the package.
Ship Your Exchange: Drop off your package at a designated shipping location using our specified courier services.
Non-returnable Items
Certain items are not eligible for return or exchange, including:
Seller Responsibilities
Our sellers are dedicated to:
Get Help from Fly to Fashion
While most issues can be resolved directly with sellers, our customer service team is here to assist you when needed. Contact us if:
Tracking Your Return or Exchange
For returns and exchanges using our provided labels, tracking details will be automatically updated. If you use your own return shipping, please ensure to add tracking information for security.
Shipping Partners
We collaborate with reputable courier companies to ensure reliable return and exchange shipping:
Contact Information
For any inquiries or assistance regarding refunds or exchanges, please contact us through:
Welcome to Fly to Fashion, your ultimate destination for stylish activewear, designer handbags, business bags, puffer jackets, and more. At Fly to Fashion, we're passionate about bringing you a curated selection of high-quality apparel and accessories that blend fashion-forward designs with functionality.
Our mission is to cater to the modern individual who values both style and comfort, offering a diverse range of products that elevate your everyday wardrobe. Whether you're looking for performance-driven activewear that supports your fitness goals or sophisticated business bags that complement your professional attire, Fly to Fashion is here to meet your needs.
Driven by a commitment to quality and customer satisfaction, we collaborate with reputable brands and designers to ensure each product meets our rigorous standards. Our team is dedicated to providing a seamless shopping experience, from browsing our collections to receiving your order at your doorstep.
Discover the essence of contemporary fashion with Fly to Fashion. Join us as we redefine style, one outfit at a time.